Remote support — for contracted and one-off clients alike
Whether you have an ongoing managed-service contract with us or you're reaching out about a one-off issue, we can usually help remotely within minutes — using any of the tools below. We're based in Békéscsaba, and serve our clients across Békés County and nationwide.
How do we start a remote session?
We can connect to your computer remotely using any of the tools below to help quickly. In most cases we use AnyDesk, but depending on the situation we may suggest something else.
AnyDesk
This is what we use in most cases — fast, secure, and can be launched without installation.
DownloadTeamViewer QuickSupport
In certain situations, if it's more convenient or necessary, we connect using TeamViewer.
DownloadChrome Remote Desktop
If you already use Chrome, we can help without any extra installation.
DownloadDiagnostic and maintenance tools
You can use these free tools to quickly check the health of your computer or network — we use them ourselves for both on-site and remote diagnostics.
HDD Sentinel
Checks your hard drive's health and temperature — also available as a portable, install-free version.
DownloadYouGetSignal — port test
An online tool to check whether a port is open and reachable from outside.
DownloadAdvanced IP Scanner
A quick network scan — shows what devices are on your network, no installation required.
DownloadCCleaner
Removes temporary files and unnecessary system clutter to help speed up your computer.
DownloadWithSecure Online Scanner
Our antivirus partner's free, install-free online scan, if you want to rule out a suspected infection.
DownloadFrequently asked questions about remote support
Do I need to install anything?
Most tools can be launched with a single click, no installation needed — just download and run it, and we only see your screen with your permission.
Is it safe to let someone connect to my computer remotely?
Yes — you start and approve every session, and access ends immediately when you close the program.
Can I use remote support as a one-off client too?
Yes, but as a one-off client this requires prior arrangement and accepting a short one-off agreement, along with a minimum starting fee — this is how we make sure our contracted partners always get fast, priority support.
Which tool should I download if I don't know which one was requested?
In most cases we work with AnyDesk, so if you weren't told otherwise, that's a safe choice.
As a contracted client, how do I report an issue until the ticketing system is ready?
Currently by phone or email — our client portal is under development, where you'll soon be able to log issues, requests and quote inquiries directly.
Need help right now?
Download the right tool and we'll connect within minutes — whether you're a contracted or one-off client.